WE ARE HIRING A MEDICAL RECEPTIONIST:
Location: Bungendore NSW 2621
Employment Type: Full-time (38+ hours per week)
Roster: 8:30 AM to 5:00 PM, Monday to Friday (with occasional rostered Saturday mornings)
REPORTING TO:
Practice Owner / General Practitioner
ABOUT US:
Bungendore Medical Centre is a dedicated, community focused GP clinic providing comprehensive healthcare to the local region. We pride ourselves on creating a warm, safe, and professional environment for our patients and staff alike.
We operate with a collaborative, small team environment where everyone works together to co-manage workflow effectively. In this role, you will work closely with our healthcare professionals and report directly to the owner of the business (GP).
ABOUT THE ROLE:
As our front-desk and administrative anchor, you will be the face of our practice. This is a full-time position combining busy reception management with core medical centre administration duties.
KEY RESPONSIBILITIES:
Patient Concierge: Warmly greeting patients, managing check-ins, confirming identities, and handling face-to-face enquiries.
Appointment Coordination: Managing incoming phone calls and booking appointments efficiently via our scheduling platforms.
Workflow Co-Management: Collaborating smoothly with a tight-knit administrative team to balance tasks and maintain patient flows.
Practice Administration: Managing medical documentation, handling mail, scanning, and processing patient billings/EFTPOS transactions.
Cleanliness Compliance: Keeping the reception and waiting areas clean, calm, and
organized while adhering to the clinics safety protocols.
WHAT WE ARE LOOKING FOR:
Compassion with Boundaries: An understanding that when people are unwell or stressed, they can bring big emotions to the front desk. You possess the empathy to show genuine compassion, paired with the confidence to stay firm on clinic rules and handle occasional high-emotion situations calmly without breaking protocol.
Resilient Work Ethic: Previous experience in a role requiring sharp time management, prioritization, or managing high workloads is highly desirable. While our clinic atmosphere is generally steady and organized, you should thrive when things occasionally speed up.
Software Familiarity: Experience using Medical Director and Pracsoft software is highly preferred, though comprehensive training will be provided to the right candidate.
Team Consistency: A collaborative professional who understands that consistency across the reception team creates a safer, fairer environment for both staff and patients.
Communication Excellence: Outstanding interpersonal, verbal, and written communication skills.
WHAT WE OFFER:
A stable full-time roster (8:30 AM – 5:00 PM weekdays, plus occasional rostered Saturday mornings).
A highly supportive workplace culture with direct access to practice leadership.
Thorough internal systems training.
The chance to make a meaningful difference within a vibrant regional community.
HOW TO APPLY:
If you are an organized, welcoming professional looking to integrate into a vital local business, we would love to hear from you!
Please forward your Resume and a brief Cover Letter explaining your suitability to
reception@bungendoremedicalcentre.com.au using the subject line Full-Time Medical Receptionist Application.