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We understand that unplanned issues can arise and you may need to cancel or change an appointment. Should this occur, we kindly ask that you provide at least 2 hours notice on the day of your appointment. We can then offer that time to another patient. To cancel or change your appointment please call reception on 62381417.
Patients not attending or cancelling their appointment less than 2 hours before their scheduled appointment time may be charged a non-attendance fee. We know that sometimes emergencies or unforeseen circumstances occur and you are unable contact us. Please talk to our friendly reception
staff as soon as possible.
The non-attendance fee is $50.
Please note: no subsequent appointments will be booked until the non-attendance fee is settled.
Patients who repeatedly miss, change, or cancel their appointments without providing adequate notice, will only be able to make appointments by ringing reception on 62381417.
If you are running late, please call 62381417 and speak to our reception staff to see whether it is possible to fit you in or to arrange another time. Staff will do their best to help you and accommodate your needs. Being late may be unfair to other patients who will then have to wait.
We ask for your cooperation with our non-attendance policy to help us improve our service to our patients and community. When a patient does not attend a scheduled appointment, other patients lose the opportunity to be seen.